Experience Optimisation and CRO

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WHY – Q1 of 6 Key Questions To Unlock Personalisation

In designing a personalisation program or individual campaign, asking WHY is a crucial step. The answer to this question helps identify the goals that the campaign should achieve and motivates us to determine whether it met expectations.

Unlocking Personalisation: The 6 Key Questions You Need to Answer

The 6Ws framework draws inspiration from Rudyard Kipling’s renowned poem, I Keep Six Honest Serving Men. Kipling’s clever personification of six questions has long been a valuable problem-solving technique. By adopting a curious mindset, I have employed the same approach to create the 6Ws framework for unlocking personalisation – a data-driven method that aims to deliver improved customer experiences.

Art of Balance: Overcoming Marketing Fatigue Using Frequency Capping

Marketing-Fatigue, caused by repetitive marketing messages can have detrimental impact on user experience and consequently to journey conversion rates. Frequency capping has been long used by marketers as a strategic tool to mitigate marketing fatigue. This article delves into enabling this technique for owned-media, using Adobe Target.

experience optimisation

Key Experience Optimisation and CRO Trends in 2023

In this article, we will explore the key conversion rate optimisation trends that are shaping the digital landscape in 2023, empowering businesses to enhance user experiences, drive conversions, and achieve sustainable growth.Â